Shipping policy
Last updated: 7 October 2026
Shipping is free
Shipping is free on every order, to every country we sell to, with no minimum. We don't add a delivery charge at checkout.
Where we ship
We currently deliver to Ireland, the rest of the European Union, the United Kingdom, the United States and Australia. If your country isn't listed, we can't ship there yet.
Where it ships from
Your mask ships from our fulfilment partner's overseas warehouse, not from Ireland. That is why delivery takes longer than an order from an Irish shop.
How long it takes
Your order is packed and sent by our fulfilment partner. It takes two steps:
- Processing: up to 2 days. We pass your order to our partner, who packs it.
- Shipping: 6 to 10 days. The parcel travels from the day it's dispatched.
From the day you order, that's about 8 to 12 days. These are estimates, not promises. We don't guarantee a delivery date. Couriers, customs and public holidays can all add time.
The Halloween order-by date
Halloween is Saturday 31 October 2026. For Ireland and the rest of the EU, if you order by Monday 12 October, 23:59 Irish time, our latest estimate is Saturday 24 October. That is an estimate, not a promise. Orders placed after that date are estimated to arrive after Halloween.
For the UK, the US and Australia we don't give an order-by date for a Halloween arrival, because we can't confirm delivery times there yet.
Orders with more than one mask
Masks in the same order may arrive in one parcel or in several, and not always on the same day. You don't pay extra either way.
Tracking and updates
We email you when your order ships. Tracking details are included when the carrier provides them.
Address and delivery problems
Please check your address before you pay. If you give us the wrong address, we can't promise to change it once your order has been packed. If a parcel is returned to us because of an address problem, we'll contact you to arrange a new delivery or a refund.
If your order hasn't arrived 30 days after you placed it, email us and we'll send a replacement or refund you in full, your choice. See the refund policy.
Customs and import charges
Your parcel ships from overseas. Depending on where you live, customs or the carrier may charge import VAT, duty and a handling fee when it arrives. These charges are set by your country, are not included in our prices, and are the buyer's responsibility. If you are not sure what applies in your country, check with your local customs authority before you order.
Contact
Questions about an order: sales@deadbright.com